Sep 29, 2014

How To Ask Questions The Smart Way

A must read for everybody.

Don't rush to claim that you have found a bug

When you are having problems with a piece of software, don't claim you have found a bug unless you are very, very sure of your ground. Hint: unless you can provide a source-code patch that fixes the problem, or a regression test against a previous version that demonstrates incorrect behavior, you are probably not sure enough. This applies to webpages and documentation, too; if you have found a documentation “bug”, you should supply replacement text and which pages it should go on.
Remember, there are many other users that are not experiencing your problem. Otherwise you would have learned about it while reading the documentation and searching the Web (you did do that before complaining, didn't you?). This means that very probably it is you who are doing something wrong, not the software.
The people who wrote the software work very hard to make it work as well as possible. If you claim you have found a bug, you'll be impugning their competence, which may offend some of them even if you are correct. It's especially undiplomatic to yell “bug” in the Subject line.
When asking your question, it is best to write as though you assume you are doing something wrong, even if you are privately pretty sure you have found an actual bug. If there really is a bug, you will hear about it in the answer. Play it so the maintainers will want to apologize to you if the bug is real, rather than so that you will owe them an apology if you have messed up.

No comments:

Post a Comment